Thursday, October 30, 2014

A soldier dies and Canadians lose a little bit of their freedoms

Terrorist and a soldier. 
I remember when a soldier use to die to protect our freedoms.  Now it is a soldier dies and Canadians lose a little bit of their freedoms.  Frankly it would of happened without Cpl Nathan Cirillo death.  I don't know the right answer to the question of "how to find a Tommy Terrorist that looks and acts like the person next door until a big boom?"  It is a difficult question that shouldn't start and end with more police and surveillance powers.  Losing more of our freedoms as Canadians cannot be the solution to a man with a gun who shoots a soldier.  As soon as we change who we are as Canadians and a people because of terrorists, ISIS wins.

The US didn't win the wars in Afghanistan or Iraq.  Osama won when he got America to over extend itself with two wars, on two fronts and lose themselves in the process.  The United States I grew up with was better than one that would resort to torturing other human beings.  Kill a soldier, hack any card reader on the planet, behead a journalist, turn our disenchanted into killers with a video and we are willing to go to war again.  We are willing to spend billions of dollars sending planes to drop expensive WMD and on computer programs that monitor all forms of communication online.    

I suppose my only refuge is an Iceman is too boring for any computer program to flag. I also bleed maple leaf and if I am going to die for any nation or cause it would be for Canada.  The thing that really gets me about the recent shooting of Cpl. Nathan Cirillo is he would of given his life to save Tommy Terrorist.  

The Iceman

Wednesday, October 22, 2014

Iceman almost loses it

Sometimes we have to pick up our ice merchandisers which we have brought out to one of our clients.  Moving a big two door beast isn't exactly the easiest of tasks which is why you rarely hear of people stealing ice merchandisers.  It is not a gentle process and often the big ones don't fit through normal door sizes.  Today me and the oldest man alive, Andy, and myself went to a client who shall remain nameless.  What happened today could of happened at any client site and frankly was my fault.  I am a hot head.  Always been rather emotional and so when something pisses me off I will tell you in a very blunt way.  

Obviously if we got the merchandisers which is just what us in the world of Edmonton ice call a giant freezer, in to the building, we should be able to get them out.  There was a big garage door with a big pickup truck in the way.  My coworker, the ancient one, Andy, asked who drove the truck and said we needed him to move it.  Asked twice and was told no.  I asked a third time before losing my fucken marbles on the guy because he was scared to back it in again due to the fact there is construction with a four foot drop near the edge where you pull out.  He wanted us to wait for him to finish his work which he didn't say how long it would take.  He just said no, I am not moving my truck.  

I think some yahoo who worked at the place got involved and tried to help the guy pull out.  That is when I realized I had made the guy driving the truck nervous.  He went too quick, didn't take the time to check his mirriors and put a huge dent in the right side of the truck.  I had to yell for the guy to stop because the spotter was clueless.  It was a glorious clasterfuck as we would say in the navy.  Mistakes were made at every level.  

The building we were at during the construction area should not of allowed trucks to back in.  You have one area where to load the stuff when it comes to big objects that don't fit through doors.  It wasn't safe to have anyone back in and really wasn't needed.  All the equipment was on wheels and could easily be moved.  It would of been 20 meters if that which I did pulling an ice merchandiser with a moving dolly.  From a safety standpoint you should not of been allowed to back up into the bay.  

The guy himself should of realized you can't block a shared entrance for any length of time and expect other workers to wait around for you to finish your work, especially if you don't say give me a few minutes.  Never in a million years imagine someone would say no.  It was shocking.  No I won't move the truck.  If you are pulling out, regardless who is giving you crap take your time and check your mirrors.  Maybe if it is really hard to back in you shouldn't back in.  

Then there is myself, the iceman.  I should of realized that the guy was simply nervous about having to move his truck.  Instead of reacting with anger I should of offered to help guide him out and back in after.  I could of calmly asked how long was he going to be.  There was a right way and a wrong way to interact with people.  In the end I am only angry at myself my dear friend, my bag of ice.  

I talk to ice.. at least I don't see dead people.  


Friday, October 10, 2014

Did you know Polar Ice Express no longer exists in Edmonton?

Every year during the dead season in the ice industry I like to go through the various keyword phrases that matter to our business at Columbia Ice.  One of the things I have noticed this year when doing so is Polar Ice Express is still showing up in search even though Polar Ice has not existed since Arctic Glacier bought the company, almost a year ago.

This seems odd to me because a lot of people in Alberta used Polar Ice as an alternative to the American owned Arctic Glacier.  Now if they call the number on Polar's website, they get Arctic Glacier not Polar Ice the company whose notorious history led many to search for the alternative.   It has been a year and a bit since the sale.  At what point do you kill the brand of a company you bought?  
Google web page image showing Polar Ice still in search.
Polar Ice does not exist anymore

I don't know the right course of action when buying another company since I have never bought another company.  If you have gone through this process or have some insight please let me know in the comments.  I would also be interested to know what Google's policy on keeping defunct business listings in their search listing.

Image showing Arctic Glacier being sold with a Polar Ice price sign.
What is wrong with this picture?

Ernie is the owner and I am who people refer to as the Iceman.  Together we make up Columbia Ice, Edmonton's ice company.  For all your ice needs give us a shout.

The Iceman
Call for ice: 780-960-7161
Follow: @ernieiceman
Review us:  google places
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We deliver ice even in a blizzard. | Columbia Ice

Monday, October 6, 2014

White collar theft or frostbite on the brain? | Shaw cable

In Edmonton when it comes to internet the two companies that pop to mind are #shaw and #telus. A friend of mine recently got Telus and ran into all sorts of problems so I went with Shaw.  My mom had Shaw years ago and so I hopped online and using the internet, ordered internet.

When you go through the ordering process online with Shaw it has a few areas where you select different options picking the type of service, when and how to contact you, etc.. the usual type info you would expect from a cable company.  The reason I mention this is because the people on the ground who I dealt with, seemed to not have a clue about the information I entered online when ordering.

1.  I selected to be contacted by email and then Shaw proceeded to call me to tell me the technician would be coming by on Saturday.

2.  Shaw's website asked me if I wanted the person installing the cable to come in the morning or afternoon.  I selected Saturday morning, changed things around so I would be available on Saturday morning, only to be told by Shaw when I called wondering where they were, that they had set me up for an afternoon appointment.  I had to change things again so I could be home Sunday afternoon because I wasn't available Saturday afternoon.

3.  Cable man when he came asked me if I wanted TV with the internet.  I know it probably is just an upsell, but it still annoyed me because had I wanted TV I would of selected it online when I ordered Shaw internet.

4.  A week after getting everything set up I get a bill emailed me.  Apparently they figured out how to use email.  Too bad they didn't realize their own website said first month free with the following five months at $30 a month because they charged me for the first month.  Although they were good enough to solve this issue on twitter which was cool, the fact they didn't know I ordered internet online and I had to point it out to get the first month free makes me think they do it on purpose, hoping people won't notice the extra first month charge.  That makes me angry because they are counting on the fact a lot of people won't check the bill and will just pay.  It is white collar theft which nobody will answer for. It is either that or programming incompetence because getting the information from the web to an offline, client database is possible.  They knew my address which they obviously got from the web so why didn't the people I interacted with at #shaw know I signed up via the web?  Either Shaw plays ostrich when it comes to how you sign up to make an extra $30 off people or they are incompetent.  Which is it shaw?

Only free if you call and demand it.

5.  They seem to be wanting me to pay two months in advance.  I have no problem with that, just wish it was OBVIOUS when signing up.

To make a long story less long, I finally got my internet up and the whole billing situation sorted.  It might of been a pain but I am somewhat happy.  It just bothered me to be asked questions about how I wanted to be contacted, when I wanted the cable internet to be installed and then have that info ignored.  |I really did not like I had to make them honor their online deal.  I feel like a company like Shaw is big enough and has enough talented people where it shouldn't be so clueless.  Sadly this is the state of big mobile, internet and television companies in Alberta where the lack of competition has allowed companies like Telus and Shaw get away with poor service.  Yes I included Telus because what my friend went through was a gongshow also.

Luckily I am an iceman so I can get all the free ice I need to cool the melon down when the crazy hits.  Ernie is the owner, I am the iceman and together we are Columbia Ice, Edmonton's Ice company.

The Iceman
Call for ice: 780-960-7161
Follow: @ernieiceman
Review us:  google places

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